It is the objective of Yew Tree Nursing Home to provide care to all service users to a standard of excellence, which evaluated through the practice, conduct and control of quality care in the home. It is a fundamental ethos that those service users who live in the home should be able to do so in accordance with the home's Statement of Values.

It is the objective of the home that service users shall live in a clean, comfortable and safe environment, and be treated with respect and sensitivity to their individual needs and abilities. Staff will be responsive to the individual needs of service users and will provide the appropriate degree of care to assure the highest possible quality of life within the home.

To meet these client needs the care service within the borne is designed to achieve the following objectives:

1. To deliver a service of the highest quality that will improve and sustain the service user's overall quality of life. In this respect the care service is designed to meet the certification requirements of the ISO 9000 Quality standard (latest edition), but in a people-orientated fashion.

2. To ensure that the care service is delivered flexibly, attentively and in a nondiscriminatory fashion while respecting each service user's right to independence, privacy, dignity, fulfillment, and the rights to make informed choices and to take risks.

3. To ensure that each service user's needs and values are respected in matters of religion, culture, race or ethnic origin, sexuality and sexual orientation, political affiliation, marital status, parenthood and disabilities or impairments.

4. To ensure that the care service in whole is delivered in accordance with the Statement of Terms and conditions agreed at the point of moving into the home.

5. To manage and implement a formal programme of stall planning, selection, recruitment, training and personal development to enable service user care needs to be met.

6. To manage the care service efficiently and effectively to make best use of resources and to maximise value for money for the service user.

7. To ensure that all service users receive written information on the home's procedure for handling complaints, comments and compliments, and ho~ to use it.